Our Story
Caring Hearts Home Care Agency NY
The Journey
A story is written in
compassion, courage, and love.
Every agency has its roots. Ours was born from the vision of an extraordinary individual, a dedicated caregiver, and a commitment that would transform countless lives for eternity.
Chapter One · The Man Who Inspired It All
Mr. Dominic Casillo —
A Man of Extraordinary Heart
Dominic Casillo was more than just a client; he was a remarkable presence—a proud veteran of the United States Army whose dedication to his country was only surpassed by the remarkable warmth and generosity he extended to all who had the privilege to know him.
What set Dominic apart was not merely the support he received but the abundant care he offered in return. Even while accepting assistance as a client, Dominic approached his caregivers with deep kindness, respect, and heartfelt affection. He served as a poignant reminder to everyone around him that authentic human connection is the most powerful form of care there is.
“Even those who needed care gave it back tenfold. Dominic taught us that.”
Chapter TWO: A Calling Discovered
Marta Florczyk —
Where Purpose Found Its Home
It was through the profound privilege of caring for Dominic that Marta Florczyk, our founder, unearthed her true calling. Each day, moment by moment, she experienced firsthand the immeasurable significance of compassion, dignity, and authentic human connection in the life of an elderly individual.
Dominic’s extraordinary capacity to radiate warmth, even as he received care, deepened Marta’s understanding of what elder care genuinely entails. She came to realize that exceptional care transcends mere transactions—it embodies a relationship. It signifies presence. It embodies devotion. It represents the sacred trust of being entrusted with someone's most vulnerable and cherished years. Through every conversation, every quiet moment, and every act of care she shared alongside Dominic, Marta was cultivating something she had yet to name — a vision for what home care could and should aspire to be.
Chapter THREE: THE PROMISE
March 22, 2005 —
The Day a Legacy Was Born
When Dominic Casillo passed away peacefully on March 22, 2005, he left behind more than just cherished memories. He left a profound purpose—a calling that Marta recognized she was destined to fulfill.
In the stillness that enveloped her after his passing, Marta made a solemn vow. She would carry forward Dominic’s legacy by establishing an agency that reflected all he represented—warmth, dignity, authentic human connection, and the belief that every individual deserves to be treated with the same care as family. She named the agency Caring Hearts—because Dominic embodied the most caring heart she had ever encountered, and she felt that genuine care always originates in the heart before it extends to the hands.
“His name lives in ours. His spirit lives in every client we serve.”
Chapter FOUR: THE LEGACY CONTINUES
Caring Hearts Today —
His Spirit in Every Home We Enter
Today, Caring Hearts extends its services to families throughout Long Island, Brooklyn, Queens, Manhattan, and Westchester, ensuring that Dominic’s legacy endures in every home we enter.
Each caregiver we place is selected with the same thoughtful attention that Marta dedicated to Dominic’s household. Every family we embrace receives the same profound dedication, unwavering commitment to dignity, and genuine warmth that characterized the man who inspired our mission.
We don’t merely offer home care; we perpetuate a legacy of love. In doing so, we pay tribute to the memory of an extraordinary individual whose caring heart bestowed upon our agency its name, purpose, and essence.
Meet Our Founder
Marta Florczyk —
The Heart Behind Caring Hearts
Marta Florczyk did not embark on her journey to establish a business; rather, she aimed to honor a promise—to a man who had deeply impacted her life and to every senior citizen deserving of the same level of dedication she had bestowed upon him. With more than a decade of direct caregiving experience and a steadfast personal commitment to dignity and excellence, Marta founded Caring Hearts from the ground up—personally selecting each caregiver, thoughtfully crafting every care plan, and upholding standards that she evaluates not by industry metrics, but by one fundamental question.
“Would I be comfortable with this caregiver in the home of someone I love? If the answer is anything less than an absolute yes — the answer is no.”
That standard has remained steadfast. It always will. At Caring Hearts, Dominic’s legacy is not merely a memory—it stands as a vibrant commitment that influences every decision Marta makes for each family that entrusts her with their cherished ones.
In His Honor
The name
Caring Hearts
belongs to Dominic.
Dominic Casillo could never have imagined that his name would endure within an agency dedicated to assisting countless families throughout New York. Yet, those who knew him are hardly surprised. This was the essence of his character—the kind of man whose warmth, generosity, and compassionate spirit leave an indelible impact long after he departs.
Every family we embrace. Every caregiver we support. Every life we influence.
Each of these elements contributes to his enduring legacy.
his service
A proud veteran of the United States Army, he served his country with distinction and brought that same sense of dignity into every relationship throughout his life.
his spirit
A man with an innate warmth and kindness, who, even as a client receiving care, reciprocated that same care to everyone around him with unwavering generosity each day.
his legacy
Caring Hearts. The principles we cherish. The commitment we show to every family. All of it is derived from the extraordinary heart of one remarkable man.
Become part of a story
built on love & legacy.
We welcome you to embrace the care that Dominic inspired—compassionate, dignified, and profoundly personal. Your loved one merits nothing short of all that Caring Hearts was created to provide.